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Front Desk Supervisor

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Marriott Bonvoy

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Location:
United States , Westchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

25.00 - 26.00 USD / Hour
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Job Description:

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team. As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Guest Service associates and ensuring consistent quality customer service is delivered.

Job Responsibility:

  • Greet guests immediately with a friendly and sincere welcome
  • Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
  • Promote Crescent and brand specific marketing programs
  • Make appropriate selection of rooms based on guest needs
  • Code electronic keys
  • Nonverbally confirm the room number and rate
  • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
  • Close out guest accounts at time of check out
  • In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
  • Requires standing and continual mobility throughout front office area

Requirements:

  • Thought Provoking: Capable of making others think deeply on a subject
  • Team Player: Works well as a member of a group
  • Loyal: Shows firm and constant support to a cause
  • Leader: Inspires teammates to follow them
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Functional Expert: Considered a thought leader on a subject
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
  • Job Security: Inspired to perform well by the knowledge that your job is safe
  • Peer Recognition: Inspired to perform well by the praise of coworkers
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
What we offer:
  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • RSP/401K matching program for eligible associates
  • Flexible scheduling
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Marriott Hotel Discount
  • Tuition Assistance Benefit
  • Discount at Spa and Red Horse Restaurant

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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