Front Desk Supervisor Job at Marriott Bonvoy (Westchester)

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team. As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Guest Service associates and ensuring consistent quality customer service is delivered.

Job Responsibility

Greet guests immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Promote Crescent and brand specific marketing programs
Make appropriate selection of rooms based on guest needs
Code electronic keys
Nonverbally confirm the room number and rate
Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
Close out guest accounts at time of check out
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
Requires standing and continual mobility throughout front office area

Requirements

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Job Security: Inspired to perform well by the knowledge that your job is safe
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit
Discount at Spa and Red Horse Restaurant

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Front Desk Supervisor

Job Description

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