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Front Desk Supervisor

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Marriott Bonvoy

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Location:
United States , Orlando

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

17.00 USD / Hour
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Job Description:

The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting team members to maintain brand standards. This role acts as a leader on shift, resolving guest concerns, managing workflow, and ensuring accurate and efficient front office procedures. This will be a PM position.

Job Responsibility:

  • Lead by example in delivering outstanding guest service in alignment with brand standards
  • Handle guest concerns, complaints, and service recovery promptly and professionally
  • Ensure smooth check-in and check-out processes
  • Monitor lobby activity and maintain a welcoming, organized environment
  • Supervise front desk associates during assigned shifts
  • Provide guidance, coaching, and real-time feedback to team members
  • Assist with training new hires and ongoing development of staff
  • Ensure proper shift coverage and support team accountability
  • Ensure accuracy of reservations, billing, and folio management
  • Monitor cash handling, credit card procedures, and compliance with policies
  • Assist with balancing shifts, reports, and audit preparation
  • Review daily arrivals, departures, and special requests
  • Act as the primary point of contact between departments during the shift
  • Communicate effectively with Housekeeping, Engineering, and other teams
  • Ensure all guest requests and service issues are properly documented and followed up
  • Enforce hotel policies, procedures, and brand standards
  • Ensure adherence to safety, security, and confidentiality protocols
  • Support audit readiness and compliance with company expectations

Requirements:

  • Lead by example in delivering outstanding guest service in alignment with brand standards
  • Handle guest concerns, complaints, and service recovery promptly and professionally
  • Ensure smooth check-in and check-out processes
  • Monitor lobby activity and maintain a welcoming, organized environment
  • Supervise front desk associates during assigned shifts
  • Provide guidance, coaching, and real-time feedback to team members
  • Assist with training new hires and ongoing development of staff
  • Ensure proper shift coverage and support team accountability
  • Ensure accuracy of reservations, billing, and folio management
  • Monitor cash handling, credit card procedures, and compliance with policies
  • Assist with balancing shifts, reports, and audit preparation
  • Review daily arrivals, departures, and special requests
  • Act as the primary point of contact between departments during the shift
  • Communicate effectively with Housekeeping, Engineering, and other teams
  • Ensure all guest requests and service issues are properly documented and followed up
  • Enforce hotel policies, procedures, and brand standards
  • Ensure adherence to safety, security, and confidentiality protocols
  • Support audit readiness and compliance with company expectations
What we offer:
  • Health, dental, and vision insurance options
  • Paid time off (PTO) and holiday pay
  • Employee assistance program (EAP), where available
  • Employee hotel discounts through the Marriott Bonvoy program
  • Opportunities for career growth within the company
  • Ongoing training and development programs
  • Recognition programs and team incentives

Additional Information:

Job Posted:
May 03, 2026

Expiration:
June 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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