Front Desk Supervisor Job at Robert Half (Cardiff-by-the-Sea)

Campground Front Desk Supervisor

Trains, motivates, and leads Front Office associates in all responsibilities of ...

Location

United States , Charlotte

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

Ability to work nights, weekends and holidays if necessary
Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily

Job Responsibility

Assists in the coordination and placement of front-line staff
oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
assists in coordination and placement of front desk, reservations, and concierge associates
Monitors guest service through routine audits and takes appropriate action when necessary
ensures guest check-in is maintained in a friendly and timely manner
assists in coordination and execution of cottage and RV space availability
Takes appropriate action to answer guest questions and resolves complaints
gives verbal direction and assistance to guests and ensures quality guest service is given
displays a positive attitude about the resort and division to all associates
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality

Front Desk Manager

Entry level management position responsible for leading and assisting with the s...

Location

United States , Redmond

Salary:

27.50 - 35.10 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
Serves as a role model to demonstrate appropriate behaviors
Ensures exceptional customer service
Handles guest problems and complaints seeking assistance from supervisor
Observes staffing levels to ensure guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Implements customer recognition/service programs
Identifies the developmental needs of others and provides coaching, mentoring, and guidance

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision insurance
health care flexible spending account
life insurance
disability insurance

Fulltime

Front Desk Agent

At Marriott International, we are dedicated to being an equal opportunity employ...

Location

Hong Kong , Hong Kong Ocean Park

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Tupelo

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Covington

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.

Job Responsibility

Provide quality guest services that include registration and check-out, PBX operations, mail and message service
Be accurate with daily accounting procedures
Use essential hospitality standards at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname
Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report

Fulltime

Clerk-Front Desk

Marriott Hotels offer a career focused on delivering exceptional hospitality and...

Location

China , Dongguan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process guest check-ins by confirming reservations and assigning rooms
Process payment types such as charges, cash, checks, debit, or credit
Handle guest check-outs including resolving late and disputed charges
Answer guest calls, messages, requests, and questions
Coordinate with Housekeeping to track room readiness
Communicate parking procedures to guests and dispatch staff as needed
Provide directions and information about the property and local attractions
Run daily reports on arrivals, departures, and special requests
Complete cashier and closing reports
Count, balance, and drop receipts according to accounting requirements

What we offer

Opportunities for training and development
Recognition
Holistic well-being focus
Belonging to a global team
Non-discrimination policy

Fulltime

FOH Supervisor

FOH Supervisor position at Legacy Mekong Can Tho, Autograph Collection, responsi...

Location

Vietnam , Can Tho

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room keys
Compile and review daily reports/logs
Complete cashier and closing reports
Provide directions and property information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Front Desk Clerk

The primary responsibility of the Front Desk Clerk is to check guests in or out ...

Location

United States , Frankenmuth

Salary:

Not provided

Bavarian Inn Restaurant

Expiration Date

Until further notice

Requirements

Must be 18 years old
High School diploma or equivalent
Excellent communication skills, both verbal and written
Background in dealing with the public, diplomacy, and tactfulness
Pleasing personality and appearance
Ability to get along with people in a variety of situations
Ability to organize work, good judgment, honesty, and dependability
Proficient in computer programs necessary in an office environment
Basic arithmetic and typing skills
Knowledge of area attractions

Job Responsibility

Check guests in or out and collect payments
Perform all functions relating to registration and checking out of all hotel guests
Create, change, and cancel reservations
In charge of activities relating to the early Front Desk Clerk shift
Take a role in training all new Front Desk personnel
Find solutions to problems that occur during Front Desk & Reservation operations
Sell and present persuasively
Maintain and offer upselling
Provide the highest level of guest service
Perform other duties as directed by the Front Desk Manager and the Front Desk Supervisors

Parttime

Select Country

Front Desk Supervisor

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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