Front Desk Supervisor Job at Four Seasons (La Ribera)

Front Desk Supervisor

Four Seasons

Location:
Mexico , La Ribera

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Desk Supervisor oversees daily front desk operations, ensuring smooth guest arrivals, departures, and overall satisfaction. This role supports the Front Office team by providing guidance, handling escalated guest concerns, and ensuring service standards are consistently met in alignment with the resort’s brand values.

Job Responsibility:

Supervise front desk operations including check-in, check-out, reservations, and guest inquiries
Handle guest concerns or complaints promptly and professionally, escalating when necessary
Ensure personalized and efficient service, maintaining high guest satisfaction levels
Conduct daily briefings to communicate operational updates, VIP arrivals, and special requests
Train new staff on systems, SOPs, guest service standards, and upselling techniques
Monitor front desk workflow, schedules, and ensure adequate staffing coverage
Verify accuracy of daily transactions, billing, cash handling, and night audit reports
Coordinate with Housekeeping, Reservations, F&B, and Security to ensure seamless guest experiences
Communicate special requests, room allocations, and service issues effectively
Ensure adherence to brand standards, safety protocols, and grooming policies
Uphold policies regarding data protection, payment security, and guest confidentiality

Requirements:

Fluency in Spanish and English is required for this position
Previous experience (3–5 years) in front desk or guest services, with at least 3 years in a supervisory role
Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
Strong knowledge of Opera
Ability to work with all hotel systems and maintain a high attention to detail
Understand and ability to deliver high quality, luxury service standards
Excellent interpersonal skills and communication skills
Cross-cultural sensitivity and customer service orientation
Guest centricity and understanding of the importance of guest preferences

What we offer:

Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Shuttle service from San Lucas and San Jose del Cabo to the resort
Complimentary Dry Cleaning for Employee Uniforms
In-house training workshops for line and management employees
Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
January 16, 2026

Work Type:

On-site work

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Job Link Share:

Front Desk Supervisor

Four Seasons

Location:
Mexico , La Ribera

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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Job Description:

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Additional Information:

Job Posted:January 16, 2026

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