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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Front Desk Supervisor

United States, Naples · Job Posted February 20, 2026
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Job Description

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.

Job Responsibility

  • Communicate effectively both verbally and in writing to provide clear direction to staff
  • Monitor lobby traffic and make staffing adjustments accordingly
  • Greet guests immediately with a friendly and sincere welcome
  • Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system
  • Confirm pertinent information including number of guests and room rate
  • Promote the Pyramid Hotel Group marketing program
  • Make appropriate selection of rooms based on guest needs
  • Non-verbally confirm the room number and rate
  • Require standing and continual mobility throughout front office area
  • Handle cash, make change and balance an assigned house bank
  • Accept and record vouchers, travelers checks and other forms of payment
  • Convert foreign currency at current posted rates
  • Perform accurate moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone using positive and clear English language
  • Input messages into the computer
  • Retrieve messages and communicate the content to the guest
  • Retrieve mail, small packages and facsimiles for hotel guests as requested
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees
  • Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions
  • Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation
  • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
  • Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

Requirements

  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
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