Front Desk Supervisor Job at Four Seasons (London)

Job Description

Four Seasons Hotel London at Park Lane is seeking a Front Desk Supervisor to join their Front Office team. The role involves leading the Reception team during shift, ensuring a seamless guest experience, handling guest requests, resolving issues, and maintaining high service standards. The role requires previous experience in a luxury hotel Front Desk or Front Office role, supervisory experience preferred, strong communication skills, and flexibility to work shifts including evenings, weekends, and public holidays.

Job Responsibility

Lead and support the Front Desk team during shift, ensuring smooth daily operations
Welcome guests and oversee check‑in and check‑out processes with efficiency and warmth
Handle guest enquiries, requests, and service recovery with professionalism and care
Support team development, coaching colleagues to maintain and improve standards
Coordinate closely with Housekeeping, Concierge, and other departments to ensure seamless service
Monitor room allocation, arrivals, and departures to optimise the guest journey
Ensure billing accuracy and correct payment procedures
Identify opportunities to enhance the guest experience, including upselling where appropriate
Maintain high standards of presentation, professionalism, and service at all times

Requirements

Previous experience in a Front Desk or Front Office role within a luxury hotel environment
Experience in a supervisory or leadership capacity is preferred
Strong communication skills and confident guest interaction
Ability to lead by example and support team performance
Excellent organisation and attention to detail
Calm and professional approach in a fast‑paced environment
Experience with Opera PMS or similar systems is advantageous
Flexibility to work shifts including evenings, weekends, and public holidays
Right to Work in the UK

Nice to have

Experience in a supervisory or leadership capacity is preferred
Experience with Opera PMS or similar systems is advantageous

What we offer

£40,500 annual package inclusive of base salary and service charge
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

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Front Desk Supervisor

Job Description

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What we offer

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