Front Desk Sales Representative

• Provide WOW Customer Service to our members
• Assist with class scheduling and billing
• Work in a sales capacity to sell new memberships
• Provide the highest quality of service to the guest at all times
• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls
• Processes student registrations using effective sales/customer service techniques
• Schedules and manages birthday/pool parties
• Resolves customer concerns/complaints
• Assists clients with purchases of merchandise and vending
• Greets parents and students
• Checks in students on the attendance tracking system
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
• Monitors snack shack area and provides guidance to snack shack staff
• Checks voicemail and email correspondence and responds in a timely manner
• Updates informational displays
• Makes collection calls to resolve open account problems
• Prepares twice daily student lesson schedules
• Enforces safety rules and regulations to prevent accidents
• Administers first aid when necessary
• Work 1 swim instructor/lifeguard shift per week

• High school diploma or GED required, some college preferred
• Two years previous customer service and/or administrative office experience preferred
• Intermediate level computer skills required using Word, Excel and other software systems
• Ability to work with children
• Excellent communication and organizational skills
• High energy
• Strong work ethic

CPR, First Aid and AED certification preferred

• Free uniforms
• Opportunity for advancement
• Training & development
• Paid on-the-job training
• Weekly Pay
• Consistent set schedules
• Culture driven company
• Employee recognition programs
• Positive Team Culture
• Career Growth Opportunities
• Paid Training
• Flexible Schedules
• All Are Welcome
• Make Waves...In Your Community
• Make Waves...In Your Career
• High Fives & Tropical Vibes
• Going for Gold
• Grow with Goldfish