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Front Desk Sales Representative

United States, North Scottsdale 16.00 - 18.00 USD / Hour · Job Posted January 06, 2026
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Job Description

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Job Responsibility

  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
  • Processes student registrations using effective sales/customer service techniques
  • Schedules and manages birthday/pool parties. Supervises private party staff
  • Resolves customer concerns/complaints using a professional approach
  • Assists members with purchases of merchandise and vending
  • Greets parents and students as they report to the front desk
  • Checks in students on the attendance tracking system
  • Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
  • Monitors Snack Shack area and provides guidance to Snack Shack staff
  • Checks voicemail and email correspondence and responds in a timely manner
  • Updates informational displays with accurate and timely promotions and literature
  • Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
  • Makes collection calls to resolve open account problems
  • Prepares twice daily student lesson schedules for use by instructors and management staff
  • Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary
  • Fulfills other duties and responsibilities as assigned by the Employer

Requirements

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • High school diploma or GED required
  • Some college preferred
  • Two years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • CPR, First Aid and AED certification required

What we offer

  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Paid training
  • Flexible shifts
  • Shout awards
  • Gift cards
  • Fun social events

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