Front Desk Sales / Member Services Job at Goldfish Swim School (Fox Chapel)

Front Desk Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Katy

Salary:

9.50 - 13.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

High school diploma or GED
Some college education is preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certifications required

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Conducts sales calls for prospective members
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises birthday party staff
Resolves customer concerns/complaints using a professional approach
Assists clients with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area

What we offer

Paid Training
Flexible Schedules
All Are Welcome
Make Waves...In Your Community
Make Waves...In Your Career
High Fives & Tropical Vibes!
Going for Gold!
Grow with Goldfish

Parttime

Front Desk Associate

This job is a part-time to full-time evening position and must be available even...

Location

United States , Brookhaven

Salary:

15.00 USD / Hour

Capital City Club

Expiration Date

Until further notice

Requirements

Must be at least 18 years of age
Great customer service skills
Proficient in Microsoft Office software (specifically Excel, Word, Publisher, and Outlook)
Ability to work weekend and holiday shifts
CRP/AED certification
Excellent interpersonal, communication, and organizational skills
Show strong interest and comfortability in the fitness and health field
Excellent multi-tasker
Detail orientated with cleaning and organization

Job Responsibility

Wear a tennis staff issued uniform apparel piece that has the club logo, and your name tag
Maintain a clean, organized, and safe working environment
Conduct cleaning duties such as swiffering/vacumming shop floor and dusting of retail merchandise fixtures
Acknowledge members and guests respectfully and promptly when they enter and depart the Tennis Shop
Receive incoming phone calls, book reservations, answer questions and relay messages
Communicate effectively and enthusiastically with great member and guest service
Responsible for the sales transactions of all apparel and merchandise in the Tennis Shop
Assist the Tennis Operations Manager with merchandising tasks and monthly shop inventory
Perform other duties as required and prescribed by the Tennis Operations Manager and the Director of Racquet Sports

What we offer

Free parking
Holiday/vacation pay
Free meals
Opportunities for career development and supportive workplace

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Quality Manager

Implements quality assurance processes and verifies training and development act...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Experience and/or knowledge of hotel business
Ability to understand quality management practices and teaches to others
Ability to understand data collection methods
Knowledge of budget preparation and the control of costs
Working knowledge of statistical measurement tools
Effective presentation skills
Detail orientation and analytical

Job Responsibility

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs
Verifies employee satisfaction and focuses on continuous improvement at the property level
Champions the Quality function and builds support for change
Attends daily executive committee meetings to give real time updates on hotel performance
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations
Coordinates weekly quality meetings focusing on guestVoice, top incidents, and business standard audits
Records, tracks, and communicates progress of quality related activities
Facilitates problem solving meetings and process improvement teams
Conducts monthly audit to verify compliance with company and brand standards
Partners with Learning & Development to train executive committee members and managers

Fulltime

Member Services Front Desk Receptionist

KidStrong Member Experience + Enrollment are the support system of the owners wh...

Location

United States , Wilmington

Salary:

13.00 - 15.00 USD / Hour

KidStrong Henderson

Expiration Date

Until further notice

Requirements

A passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding a variety of topics
Complete training through LearnUpon as required by the leadership team
Prior experience as a member service/sales receptionist is a plus!
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required
CPR certified not required but preferred. Can certify within 90 days of hire

Job Responsibility

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
Welcome families as they enter the center
Assist members with all administrative needs and requests
Help enroll new members interested in the program for a membership or trial class
Be the Trial champion! When a trial is in house your primary focus should be to close the sale
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc
Daily, Weekly, and Monthly cleaning and maintenance of the center with team
Typical schedule may include 2-3 weekday's and 1 weekend shifts with specific hours dependent on the needs of the center and supporting the leadership team on days off
Those days you will fully oversee member relations at the center
Weekday Part time schedule could be from approx 8am - 12pm, 12-4, 3:30pm to 8pm

What we offer

Hourly Base + Commission on Sales (Compensation: $13.00 - $15.00 per hour base + commission)
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Eligible for membership sales bonus upon completion of training and probationary period

Parttime

New