Front Desk Representative Job at TeamWorld Inc. (Binghamton)

Job Description

The Front Desk Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment.

Job Responsibility

Manage customer requests
enter and maintain accurate order data
support internal teams throughout the order lifecycle
Enter, update, and maintain accurate customer information, order details, and communication records in the ERP system
Process sales orders, purchase orders, and customer quotes with a high level of accuracy
Type and prepare detailed order documentation, confirmations, and updates
Ensure timely and precise entry of pricing, product specs, and customization details
Serve as primary point of contact at the front desk greeting visitors, providing guest badges, and notifying the TeamWorld team member they are visiting
Serve as primary point of contact for customer inquiries via phone, email, and chat
Provide professional, prompt, and clear communication regarding order status
Collect and verify required order information from customers
Follow up with customers to ensure satisfaction and address any issues
Document all customer interactions, changes, and updates
Participate in special projects, including process documentation and workflow improvements
Provide backup support for Customer Service Representatives as needed

Requirements

Associate degree preferred, or a combination of relevant education and experience
2–3 years of customer service, administrative support, or data entry experience
Promotional product industry experience a bonus but not required
Advanced Excel knowledge preferred
Strong data entry accuracy and attention to detail
High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent written and verbal communication skills
Strong organizational and time-management abilities
ability to prioritize multiple tasks
Ability to work effectively in a fast-paced, deadline-driven team environment
Sound judgment, critical thinking, and problem-solving skills
Customer-first mindset with the ability to build consultative relationships
Adaptable, proactive, and able to manage shifting priorities

Nice to have

Promotional product industry experience a bonus but not required
Advanced Excel knowledge preferred

What we offer

Health insurance
dental insurance
vision insurance
paid time off
paid holidays
401(k) with company match
additional voluntary benefits

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Front Desk Representative

Job Description

Job Responsibility

Requirements

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What we offer

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