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Front Desk Receptionist

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Four Seasons

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Location:
United States of America , Chicago

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

24.36 - 25.86 USD / Hour
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Job Description:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Job Responsibility:

  • Welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Requirements:

  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences
  • Flexibility to work early mornings, evenings, weekends and holidays
  • Candidates must have valid work authorization for the U.S.
What we offer:
  • Energizing Employee Culture
  • Comprehensive learning and development programs
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
  • Paid Time Off & Holiday Pay
  • 401(k) Retirement Plan including Employer Matching Program
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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