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Front Desk Receptionist

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Four Seasons

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Location:
Italy , Firenze

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Receptionist will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method and arranging for luggage to be delivered to guest rooms. Other tasks would include checking guests out of the hotel at the end of their stay, preparing and explaining guest bills and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

Job Responsibility:

  • Welcoming and checking in hotel guests
  • introducing the hotel and accommodation
  • establishing credit or payment method
  • arranging for luggage to be delivered to guest rooms
  • checking guests out of the hotel at the end of their stay
  • preparing and explaining guest bills
  • responding to a wide variety of guest requests
  • adding personal recommendations and touches ensuring guests receive the highest levels of service excellence

Requirements:

  • Front Desk experience in luxury hospitality operations
  • natural talent for ensuring guests feel at home
  • excellent interpersonal and relationship-building skills
  • exceptional eye for detail
  • must possess the legal right to work in Italy at the time of application
  • fluency in English and Italian
  • knowledge of Opera PMS is required
What we offer:
  • Competitive salary
  • Quality meals at our Employee restaurant
  • Free Uniform with dry cleaning available
  • Staff Accommodation upon availability
  • Employee discounts in our Four Seasons outlets and other suppliers in town
  • Access to the Wellbeing hotel program
  • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
  • Employee Recognition Programmes
  • Excellent Training and Career Development opportunities
  • Opportunities to build a successful career with global potential

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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