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Front Desk Receptionist

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Four Seasons

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Location:
United States of America , Kailua-Kona

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

29.76 USD / Hour
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Job Description:

The Four Seasons Resort Hualalai is looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Receptionist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Job Responsibility:

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Ensure revenue is maximized by upselling guest rooms based on availability
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card or cash transaction
  • Maintains a balanced bank assigned by the hotel
  • Makes change, cashes checks, and exchanges foreign currency
  • Reconciles all transactions at the close of each shift
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner

Requirements:

  • Three to twelve months of previous Reservations and/or Front Office experience required
  • Successful candidate must possess legal work authorization in United States
  • Ability to accurately read and work with computer systems
  • Strong Customer Service skills
  • Weekend & Holiday availability required

Nice to have:

Opera experience preferred

What we offer:
  • On-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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