Front Desk Receptionist Job at Four Seasons (Firenze)

Front Desk Receptionist

Four Seasons

Location:
Italy , Firenze

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Job Responsibility:

Check in and out guest in an efficient and friendly manner, using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible
Perform all cashiering transactions balancing their cash float at the end of each shift
Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner
Resolve customer complaints assisting them in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Coordinate room status updates with the Supervisory and Management Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator
Customize room reservations selling approach and upselling techniques, based on the targets set for each particular shift

Requirements:

Excellent personal presentation and interpersonal skills
Outgoing personality and a can-do approach to any request
Flexibility
Good problem solving skills
Team work approach
Proficiency in using Opera PMS is preferred
Reading, writing and oral proficiency in the Italian and English language
A third language is a plus

Nice to have:

Proficiency in using Opera PMS
A third language

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals
Staff accommodation upon availability

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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