Front Desk Receptionist Job at Four Seasons (San Francisco)

Front Desk Receptionist

Four Seasons

Location:
United States of America , San Francisco

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

36.66 USD / Hour

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Job Description:

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Job Responsibility:

Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment
Check out guest, prepare and explain the bill
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests
Check in guest in an efficient and friendly manner, using the guest’s name whenever possible
Assure that guest is assigned to the proper room type and the correct rate is charged
Arrange for luggage to be delivered to guest room and issue correct keys to the guest
Check out guest at end of stay
Ascertain guest satisfaction, collects keys, post late charges and present bill to guest
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Make change, cash checks and exchange foreign currency
Reconcile all transactions at the close of each shift
Handle all guest interactions with the highest level of hospitality and professionalism
Resolve customer complaints
Assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator

Requirements:

Previous luxury hotel front desk experience preferred
Must have excellent customer service and guest contact skills
Ideal candidates will be outgoing and enjoy helping others
Candidates with a degree in hospitality, or similar, are preferred
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
You must possess the ability to work in a high volume operation
You must also be able to multi-task and complete tasks by established deadlines
You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)

Nice to have:

Current Four Seasons employees
Bilingual candidates
Those with prior experience in a luxury hotel/environment

What we offer:

Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

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