Front Desk Receptionist Job at Americas Best Contacts and Eyeglasses (Chicago)

Front Desk Receptionist

Americas Best Contacts and Eyeglasses

Location:
United States , Chicago

Category:
Customer Service

Contract Type:
Not provided

Salary:

15.50 - 18.08 USD / Hour

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Job Description:

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Responsibility:

Ensures high quality customer service while following all safety protocols
Ensures a smooth flow of customers through the store
Answers, screens, and forwards incoming phone calls
Processes and understands managed care plans while obtaining document information from the insurance company as needed
Provides customers basic and accurate information
Schedules and confirms appointments, follow-up visits and classes
Files all patient records daily and pulls patient files for the next day's appointments
Checks order status and notifies customers when orders are in or of any delays
Keeps reception area tidy and presentable with all necessary materials
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
Participates in regularly scheduled mandatory communication meetings

Requirements:

Experience as a Receptionist, Front Office Representative or similar role preferred but not required
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred
Strong customer service skills required
Strong organizational skills required
Fluent in reading & speaking both English & Spanish
High School Diploma or equivalent
Must be available to work Sundays

What we offer:

401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
Employee eyewear discount
College scholarship program
Training programs available
Access to educational courses
Emphasis on internal promotions and career advancement

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Parttime

Work Type:

On-site work

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