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Front Desk Receptionist

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Receptionist plays a vital role in setting the tone for an exceptional guest experience, is the responsible for welcoming guests with warmth and professionalism, ensuring a seamless check-in and check-out process, and serving as a key liaison between guests and various departments throughout their stay.

Job Responsibility:

  • Greet guests warmly upon arrival and provide a friendly, professional check-in/check-out process
  • Manage room reservations, cancellations, and modifications using the resort’s booking system
  • Answer phone calls and respond to emails regarding bookings, resort services, and guest inquiries
  • Handle guest concerns, complaints, and special requests promptly and professionally
  • Process payments, issue invoices, and maintain accurate records of transactions
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
  • Assist in promoting resort events, spa services, and dining options to enhance the guest experience

Requirements:

  • Fluency in both Spanish and English is required for this role
  • A minimum of two (2) years of experience in Front Desk or Rooms division roles
  • Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred
  • Proficiency in Opera Software is mandatory
  • Strong ability to navigate and operate all hotel systems with a keen attention to detail
  • Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences
  • Outstanding interpersonal and communication skills
  • Cultural sensitivity and a strong customer service orientation
  • Guest-centric mindset with a keen understanding of personalized service and guest preferences
What we offer:
  • Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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