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Americas Best Contacts and Eyeglasses Logo Americas Best Contacts and Eyeglasses · Customer Service

Front Desk Receptionist

United States, Greensboro · Job Posted March 08, 2026
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Job Description

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Responsibility

  • Ensures high quality customer service while following all safety protocols
  • Ensures a smooth flow of customers through the store
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed
  • Provides customers basic and accurate information
  • Schedules and confirms appointments, follow-up visits and classes
  • Files all patient records daily and pulls patient files for the next day's appointments
  • Checks order status and notifies customers when orders are in or of any delays
  • Keeps reception area tidy and presentable with all necessary materials
  • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
  • Participates in regularly scheduled mandatory communication meetings

Requirements

  • Fluent in reading and speaking both English and Spanish
  • Experience as a Receptionist, Front Office Representative or similar role preferred but not required
  • 0-2 years related experience or training preferred
  • Experience handling multiple phone lines preferred
  • Strong customer service skills required
  • Strong organizational skills required
  • High School Diploma or equivalent

Nice to have

  • Experience as a Receptionist, Front Office Representative or similar role
  • 0-2 years related experience or training
  • Experience handling multiple phone lines

What we offer

  • 401k retirement savings with company match and stock purchase plan
  • Paid sick time
  • Parental leave
  • Employee eyewear discount
  • College scholarship program
  • Training programs available
  • Access to educational courses
  • Emphasis on internal promotions and career advancement
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