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Four Seasons Logo Four Seasons · Hospitality and Tourism

Front Desk Receptionist

Colombia, Cartagena · Job Posted May 04, 2026
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Job Description

Es responsable de recibir y registrar a los huéspedes, gestionar las reservas y proporcionar información sobre las instalaciones y servicios del hotel. También atiende llamadas telefónicas, coordina solicitudes especiales y resuelve problemas o inquietudes de los huéspedes. Además, maneja el proceso de salida, asegurándose de que todas las transacciones sean precisas y eficientes. Debe ofrecer una atención excepcional y personalizada, garantizando que los huéspedes tengan una experiencia agradable y sin contratiempos desde el momento de su llegada hasta su partida.

Job Responsibility

  • Realizar el check-in de los huéspedes de forma eficiente y amable, utilizando su nombre siempre que sea posible. Se asegura de que al huésped se le asigne el tipo de habitación solicitada en su reserva y se le cobre la tarifa correcta
  • Realizar el check out al final de la estadía. Comprueba el grado de satisfacción del cliente, recoge las llaves, contabiliza los cargos posteriores y presenta la factura al cliente. Liquida la factura con exactitud empleando los diferentes medios de pago
  • Asignar las habitaciones de las reservas con 48 horas de anticipación
  • Proceder con el manejo de facturaciones diarias correspondientes
  • Atender a todos los huéspedes con el máximo nivel de hospitalidad y profesionalismo, satisfaciendo sus peticiones especiales siempre que sea posible
  • resuelve las quejas de los clientes
  • asiste a los huéspedes en todas las consultas relacionadas con los servicios del hotel, horarios de apertura, personal clave del hotel, eventos internos, direcciones, etc.
  • Responder a todas las peticiones de los clientes de forma precisa y oportuna. La interacción con los huéspedes será en persona y por teléfono
  • Proteger la seguridad y privacidad de los huéspedes, así como la confidencialidad de la información que manejará en la recepción

Requirements

  • Profesional, técnicos, tecnólogos o estudiantes de carreras como administración turística y hotelera, Administración de servicios, Administración de empresas, lenguas extranjeras o areas afines
  • Experiencia mínima de 6 meses en el area de recepción en hoteles
  • Inglés avanzado
  • Deseable un tercer idioma

Nice to have

Deseable un tercer idioma

What we offer

  • Salario competitivo
  • Oportunidades de entrenamiento y desarrollo
  • Acomodación complementaria en otros Hoteles Four Seasons and Resorts
  • Comidas complementarias en la jornada laboral
  • Lavanderia de uniformes
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