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Front Desk Receptionist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Commerce

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Front Desk Receptionist to join our hospitality team in Commerce, California. This long-term contract position requires someone who is detail oriented, thrives in a fast-paced environment, and excels at delivering exceptional guest experiences. The role involves working night and graveyard shifts, ensuring smooth operations for a casino property with 24-hour services.

Job Responsibility:

  • Provide front desk support, including performing night audits and managing check-ins and check-outs
  • Handle high-volume reservation lines and create reservations directly at the front desk
  • Deliver exceptional guest service with a hospitality-focused approach, ensuring a positive experience for all visitors
  • Assist guests with luggage and coordinate lobby activities, including collaborating with valet services
  • Manage cash transactions efficiently and accurately, maintaining proper records
  • Utilize multiple reservation and operational systems such as Opera Cloud, TravelClick, Canary, and Revolution
  • Address guest inquiries and resolve issues promptly, maintaining composure under pressure
  • Ensure safety for both employees and guests, while adhering to property protocols
  • Interact confidently with a diverse clientele, including casino players and guests who may be under the influence
  • Maintain a strong presence and positive attitude in a dynamic, high-pressure environment

Requirements:

  • Previous experience in front desk or hospitality roles, preferably in a casino or similar environment
  • Proficiency in handling multi-line phone systems and inbound calls
  • Ability to manage high-volume reservations and guest interactions with confidence
  • Familiarity with hospitality management systems such as Opera Cloud and TravelClick
  • Strong interpersonal skills, including empathy and effective communication
  • Capacity to work night and graveyard shifts, including weekends
  • Resilience and adaptability to handle challenging situations while maintaining a detail-oriented approach
  • Commitment to delivering exceptional customer service with attention to detail
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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