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Four Seasons Logo Four Seasons · Hospitality and Tourism

Front Desk Receptionist

United States, Chicago Employment contract 24.36 - 25.86 USD / Hour · Job Posted May 30, 2026
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Job Description

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Job Responsibility

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner
  • Interactions with guest will be in person and by phone
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Requirements

  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences.

What we offer

  • Energizing Employee Culture where you are encouraged to be your true self
  • Comprehensive learning and development programs to help you master your craft
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
  • 401(k) Retirement Plan including Employer Matching Program
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
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