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Front Desk Receptionist

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Four Seasons

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Location:
Kuwait , Kuwait City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting to the Front Desk Manager.

Job Responsibility:

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Requirements:

  • One + years' experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences
  • Excellent communication skills in both English and Arabic
What we offer:
  • Full board single accommodation in a high-quality, well-resourced compound
  • Complimentary nights at Four Seasons Hotels worldwide
  • Paid home leave tickets
  • Quality employee meals
  • Free transportation to and from work
  • High-speed Wi-Fi in staff accommodation and transport
  • Regular social and sporting events

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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