Front Desk Receptionist Job at Four Seasons (Illes Balears)

Front Desk Receptionist

Four Seasons

Location:
Spain , Illes Balears

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Desk Receptionist serves as the face of the hotel, ensuring every guest receives a warm, professional, and efficient welcome. This role is responsible for performing check-in and check-out procedures with accuracy, making sure guests are assigned their requested room types and charged the correct rates. The Receptionist attends to all guest needs with the highest level of hospitality, responds promptly to inquiries, assists with special requests, and resolves any issues to guarantee a positive experience. Additionally, this position safeguards guest privacy and handles all front desk information with strict confidentiality. As a key point of contact, the Front Desk Receptionist plays an essential role in creating lasting impressions and supporting a seamless stay for every guest.

Job Responsibility:

Efficiently and courteously check guests in, using their name whenever possible
Ensure that the guest is assigned the room type requested in their reservation and is charged the correct rate
Perform check-out procedures at the end of the stay
Verify guest satisfaction, collect room keys, account for any additional charges, and present the final invoice
Settle the bill accurately using various forms of payment
Assign rooms for upcoming reservations 48 hours in advance
Handle the corresponding daily billing procedures
Attend to all guests with the highest level of hospitality and professionalism, fulfilling special requests whenever possible
resolve guest complaints
assist guests with inquiries related to hotel services, opening hours, key staff members, internal events, directions, etc
Respond to all guest requests accurately and promptly
Guest interaction will occur both in person and over the phone
Safeguard the security and privacy of guests, as well as the confidentiality of any information handled at the front desk

Requirements:

Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Previous customer experience and ability to work effectively under pressure
Guest centricity and understanding the importance of guest’s preferences
Attention to detail and problem solving skills
Ability to multitask and prioritize daily workload
History of working in a team environment and developing working relationships
Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed
The candidate must hold the required authorization to work in an European country
Reading, writing and oral proficiency both in Spanish and English
Legal authorization to work in Spain
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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