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Front Desk Receptionist

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role of the Front Desk Receptionist at Four Seasons Resort Los Cabos at Costa Palmas. Respond to guest requests, handle interactions professionally, resolve complaints, and assist with hotel service inquiries. Requires high school education, 1-3 years luxury experience, computer skills, and fluency in English and Spanish.

Job Responsibility:

  • Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons’ policies
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves gusts complaints
  • Assists in all inquiries in connection with the hotel services
  • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and residences practices

Requirements:

  • High school education or equivalent experience
  • One to three years of experience in a luxury environment
  • Prior experience in Guest Experience or Rooms department is highly desirable
  • Requires knowledge of the ability to operate computer equipment
  • Ability to read and speak and write English and Spanish
  • Understand and familiar with quality standards and service standards of the hotel
  • Highest level of integrity and transparency
  • Apply an ethical approach to the outcome of situations
  • Strong interpersonal and relationship-building skills
  • Reasonable problem-solving, decision-making and conflict resolution skills
  • Work in a safe, prudent and organized manner
What we offer:
  • Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
  • In-house training workshops for line and management employees
  • Offering complimentary buffet style duty meals
  • Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
  • And many more property and location specific benefits

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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