Front Desk Receptionist Job at Four Seasons (Baku)

Front Desk Receptionist

Four Seasons

Location:
Azerbaijan , Baku

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Receptionist is the first point of contact for guests, responsible for providing a warm welcome and efficient service throughout their stay. Key responsibilities include greeting guests, checking them in and out, managing reservations, handling inquiries, and addressing guest requests. Excellent communication, customer service, and multitasking skills are crucial, along with proficiency in hotel management software and knowledge of local attractions and amenities. A hotel receptionist plays a vital role in ensuring a smooth and enjoyable experience for guests, contributing to the overall success and reputation of the hotel.

Job Responsibility:

Greet guests upon arrival, check them in, and provide necessary information about the hotel's facilities, services, and amenities
Handle guest reservations, including making bookings, modifying reservations, and ensuring accuracy of guest details
Efficiently process guest arrivals and departures, collect payments, and issue room keys while adhering to hotel policies and procedures
Address guest inquiries, requests, and complaints promptly and professionally, providing solutions to ensure guest satisfaction
Manage incoming calls, transfer calls to appropriate departments or guest rooms, and take messages accurately
Handle cash transactions, process payments, and reconcile cash drawers at the end of each shift
Assign guest rooms based on availability, guest preferences, and special requests, ensuring efficient utilization of room inventory
Perform administrative tasks such as filing, photocopying, and maintaining records related to guest bookings, payments, and correspondence
Monitor guest activity, enforce hotel security protocols, and respond to emergency situations according to established procedures
Provide information and recommendations to guests regarding local attractions, dining options, transportation, and entertainment
Support concierge team when needed and while they are out of the desk

Requirements:

Proficiency in using software specific to hotel operations (Opera) for checking guests in and out, managing reservations, and processing payments
Ability to navigate and utilize reservation systems to book and modify guest accommodations, manage room inventory, and handle special requests
Familiarity with POS systems for processing payments, managing guest charges, and generating receipts
Strong written communication skills for responding to guest inquiries, and sending follow-up emails
Knowledge of basic accounting principles and procedures for handling cash transactions, balancing cash drawers, and processing refunds
Accurate and efficient data entry skills for updating guest information, recording preferences, and maintaining guest profiles in the hotel's database
Ability to communicate effectively in multiple languages, particularly in areas with diverse clientele, to assist international guests
Capacity to quickly resolve issues and address guest concerns with professionalism and diplomacy, ensuring guest satisfaction
Strong customer service mindset with a focus on meeting and exceeding guest expectations
Keen attention to detail to ensure accuracy in processing reservations, payments, and guest
Ability to handle multiple tasks simultaneously while maintaining composure and professionalism in a fast-paced environment
Aptitude for quickly identifying and resolving guest issues or concerns to ensure a positive guest experience
Adaptability to work varying shifts, including nights, weekends, and holidays, based on hotel occupancy and business demands
Awareness and respect for diverse cultural backgrounds and customs, especially when interacting with international guests
Demonstration of professionalism, integrity, and discretion in handling confidential guest information and sensitive situations
Work authorization is only for Azerbaijani citizens

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: