Front Desk Receptionist/Concierge Job at Four Seasons (Minneapolis)

Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature. The Four Seasons Hotel Minneapolis seeks a Front Desk Receptionist to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

Job Responsibility

Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest’s room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage
Assist in coverage of Residential Front Office responsibilities and desk coverage
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

Requirements

A minimum of 2 years of front office or related work experience is preferred
High school education or equivalent experience
Reading, writing and oral proficiency in the English language
Good organizational skills
Ability to multitask
Attention to detail
Ability to work irregular hours, weekends, and evenings

What we offer

Comprehensive health and vision insurance (Available to Full-Time employees only)*
Discovery nights at Four Seasons Properties around the globe*
Holiday and vacation pay (Available to Full-Time employees only)*
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)*
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)*
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)*

Four Seasons - All Job Offers

Select Country

Front Desk Receptionist/Concierge

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Front Desk Receptionist/Concierge

Ai Engineer

Branch Manager

Guest Environment Expert

Project Engineer

Sales Assistant

Sales / Project Estimator

Human Resources Coordinator

Showroom Sales Assistant - Flexible Hours

Our AI answers in your language