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Northern Monmouth Regional Surgery Center has an immediate need for a full time Front Desk Receptionist/Business Office Float! Welcome to Northern Monmouth Regional Surgery Center. At Northern Monmouth Regional Surgery Center, we believe health and care are inseparable. We focus on offering a high quality, service oriented environment for your surgical procedure. Our facility is accredited by Accreditation Association for Ambulatory Health Care. Front Desk Receptionist/Business Office Float at Northern Monmouth Regional Surgery Center. Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties include answering the phone, front desk reception, data entry, insurance verification, patient calls and chart scanning. The ideal candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
Job Responsibility:
Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
Obtains pre-certification from insurance companies for procedures that require pre-certification
Requests office notes from referring physician if needed for authorization
Calculating and informing patients of amount due
Communicating with the Dr. office's
Ensures all required forms are placed in designated areas of the patient’s chart
Daily preparation of charts for next day's surgeries within required deadline
Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans
Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws
Other duties as assigned by the Office Manager.
Requirements:
High School Diploma or equivalent
Minimum 1-2 years of hospital or medical office experience preferred
Must be able to communicate verbally and non-verbally in a professional way
Ability to use time wisely in preparing work area to meet high-paced demand
Show a genuine desire to work and improve the facility as a whole
Extreme multi- tasker
Must demonstrate excellent phone etiquette and exceptional customer service skills.
What we offer:
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year
401k retirement plan
Paid holidays
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.