Front Desk Manager Job at Four Seasons (Sydney)

Front Desk Manager

Four Seasons

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reporting to the Assistant Director of Rooms, this role is responsible for the Front Office operation and supporting the success of the Rooms Division team. The role balances the critical importance of strategic leadership with the day to day management of the front office operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.

Job Responsibility:

Set strategic and operational direction in collaboration with the leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Front Office team members
Ensure effective selection, training, development, and evaluation of all team members
Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees within Rooms Division
Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

Requirements:

Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Impeccable communication skills
Understanding of luxury components, with a sharp attention to detail and high focus on service
Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
Tertiary Qualifications in hotel and business management highly regarded

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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