Front Desk Manager Job at Marriott Bonvoy (Sonoma)

Front Desk Manager

Marriott Bonvoy

Location:
United States , Sonoma

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

72000.00 - 75000.00 USD / Year

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Job Description:

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Job Responsibility:

Ensure guest arrival and departure procedures are accurately followed
Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods
Control cash transactions at the front desk and maintain complete responsibility for personal bank
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations
Coordinate guest service efforts to include group arrivals and departures, and guest transportation
Coordinate activities and foster good relations with our valet and taxi services
Provides information and assists staff in recommending area restaurants, theaters, community events, activities
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets
Ensure all Front Desk Associate duties are completed daily

Requirements:

High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
Working knowledge of guest services and hotel services, policies or operations
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures and knowledge of computerized cash register systems
Ability to read written forms of communication and monochrome computer screen
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training
90% of shift is standing
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients
Occasional standing
Occasional carrying and lifting of files and office items up to 25 lbs

What we offer:

Medical, Dental, and Vision insurance
Flexible PTO program
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program
Up to $1,000 per referral

Additional Information:

Job Posted:
April 12, 2026

Expiration:
May 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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