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Front Desk Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Czech Republic , Prague

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

  • Administer front office functions and supervising staff
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensure guest and employee satisfaction and maximize the financial performance of the department

Requirements:

  • Manages day-to-day operations, ensuring quality and meeting customer expectations
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Supervises staffing levels to meet guest service, operational, and financial objectives
  • Ensures regular on-going communication with employees
  • Understands the impact of department’s operations on overall property financial goals
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Supervises and manages employees
  • Establishes and maintains open, collaborative relationships with employees
  • Provides services above and beyond for customer satisfaction and retention
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Interacts with customers to obtain feedback
  • Implements customer recognition/service program
  • Trains staff and monitors adherence to credit policies
  • Supervises same day selling procedures to maximize room revenue
  • Supervises daily Front Desk shift operations
  • Ensures property policies are administered fairly
  • Supports the developmental needs of others
  • Solicits employee feedback
  • Assists in interviewing and hiring
  • Supports departmental orientation program
  • Participates in employee progressive discipline procedures
  • Analyzes information and evaluating results to choose best solution
  • Informs and updates executives, peers, and subordinates
  • Performs all duties at the Front Desk as necessary
  • Runs Front Desk shifts whenever necessary
  • Participates in departmental meetings

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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