Front Desk Manager

• Lead, mentor, and support the Front Office team to deliver exceptional, anticipatory service throughout the guest journey
• Oversee daily arrival and departure experience, including VIP coordination, room assignments, special requests, and group needs
• Ensure the smooth and efficient operation of registration, cashiering, and guest service functions
• Partner closely with Housekeeping, Reservations, and other departments to ensure accuracy and alignment for all guest stays
• Collaborate with the Revenue Manager to optimize room availability, selling strategy, occupancy, and revenue
• Foster effective communication and follow‑up on guest issues, requests, and concerns, ensuring timely resolution
• Manage staffing, scheduling, training, and performance development for the Front Office team
• Uphold Four Seasons service culture standards while promoting engagement, coaching, and continuous improvement
• Support residential operations as needed for this mixed‑use property

• At least five years of hotel experience
• One or more years in a Rooms Division management role, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Extensive knowledge of Front Office operations, luxury service standards, and guest engagement best practices
• Strong time‑management skills with the ability to multi‑task, prioritize, and adapt within a fast‑paced environment
• Ability to operate all computer equipment necessary to perform the job
• Knowledge of Opera and Micros preferred/is a plus
• Excellent communication and interpersonal skills
• Proven ability to lead teams and collaborate cross‑departmentally
• Ability to lift, carry, and move up to 20–30 lbs. if needed
• U.S. work authorization is required

Knowledge of Opera and Micros preferred/is a plus

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals