Front Desk Manager Job at Four Seasons (Langkawi)

Front Desk Manager

Four Seasons

Location:
Malaysia , Langkawi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Front Desk Manager, you will lead our front office team to deliver exceptional guest experiences from check-in to check-out. It directs and controls the activities of the Front Office (Front Desk, Concierge, Recreations, Communications & Guest Service/Bell Desk). Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Takes actions that maximize the profit of the division.

Job Responsibility:

Oversee daily operations at the front desk, including check-in/out procedures, room assignments, and guest inquiries
To work closely with the all departments in the handling of groups, VIPs, return guests, etc.
Establishes rapport with frequent visitors
keeps everyone well-informed about guests' preferences
Resolve guest concerns with poise and professionalism, ensuring complete satisfaction
Monitor and improve key performance metrics including guest satisfaction scores
Assist with training, scheduling, and performance reviews of team members
Lead, coach, and mentor front desk staff to ensure consistent service excellence

Requirements:

Proven leadership skills and a passion for exceptional guest service
Strong communication, organizational, and problem-solving abilities
Minimum 2–3 years of front office management experience in a luxury hotel
Knowledge of hotel systems such as Opera is a plus
Exceptional interpersonal and customer service skills
a natural ability to engage and connect with guests
Fluent in English
proficiency in a second language (e.g., Mandarin, French, Japanese) would be advantage

Nice to have:

Knowledge of hotel systems such as Opera
proficiency in a second language (e.g., Mandarin, French, Japanese)

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
5 day work week

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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