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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Desk Manager

Spain · Job Posted April 12, 2026
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Job Description

We are looking for a Front Office Manager to join Hotel Palacio del Carmen, Autograph Collection, part of Autograph Collection — the prestigious brand by Marriott International known for its curated collection of unique hotels distinguished by character, design, and personality. Each property delivers exceptional and memorable experiences aligned with the expectations of the most discerning travelers.

Job Responsibility

  • Lead, supervise, and coordinate all Front Office operations: check-in, check-out, reservations management, guest service, and service standards control
  • Manage and develop the Front Office team: shift planning, ongoing training, motivation, performance follow-up, and internal communication
  • Ensure maximum guest satisfaction by anticipating needs, resolving incidents, and delivering a personalized experience in line with Autograph Collection standards
  • Oversee administrative processes within the department: billing, daily closings, payment control, night audit, daily reporting, and compliance with internal and brand procedures
  • Work cross-functionally with Housekeeping, Maintenance, F&B, and Guest Relations to ensure seamless service coordination
  • Represent the department in operational and strategic meetings, communicating results, needs, and improvement opportunities
  • Ensure proper implementation of quality, safety, and data protection policies
  • Identify operational improvement opportunities and propose initiatives to enhance both guest experience and departmental efficiency

Requirements

  • Minimum 3–5 years of experience in Front Office
  • At least 1–2 years in a supervisory or middle-management role (preferably in 5-star or luxury hotels)
  • Degree in Tourism, Hospitality Management, or a related field
  • Fluency in English is essential
  • Proficiency in hotel PMS systems (Opera preferred), with solid knowledge of billing and audit procedures
  • Strong customer orientation, leadership skills, excellent communication abilities, problem-solving mindset, and strong organizational skills
  • Proactive attitude, attention to detail, and a strong commitment to excellence

Nice to have

  • Additional languages are a plus
  • Previous experience within Marriott is highly valued

What we offer

  • The opportunity to be part of the Marriott International ecosystem and benefit from exclusive discounts on rooms and restaurants
  • Joining a hotel with a strong and distinctive identity
  • A demanding, elegant, and enriching professional environment
  • Job stability and real career development opportunities within the company
  • A close-knit, professional team fully committed to excellence
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