Front Desk Manager Job at Marriott Bonvoy (Austin)

Front Desk Manager

Summary: Who We Are White Lodging develops and operates a portfolio of award-win...

Location

United States , San Antonio

Salary:

54000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Prior leadership or supervisory experience
experience with a specific brand hotel or upscale property is a plus
A passion for service with a positive, can-do attitude
A desire to develop and coach associates while creating an environment for your team to thrive
Ability to creatively problem-solve, execute strategies, and deliver results

Job Responsibility

The Front Desk Manager will carry out all daily shift operations of the Front Office department
Provide leadership, training, and shift flow management while coaching front desk agents and supervisors
Create proactive hiring plans and assist in hourly interviews
Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment
Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more

What we offer

Medical, Dental, and Vision insurance (starting Day 1)
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Life Insurance and Disability Insurance
DailyPay option
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences

Fulltime

Front Desk Manager

St. Pancras London is a five-star hotel that fuses Victorian elegance with conte...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Utilizes interpersonal and communication skills to lead, influence, and encourage others

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Front Desk Manager

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States , Chicago

Salary:

70000.00 - 78000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Degree or diploma in Hospitality Management or related field preferred
Candidates must have valid work authorization for the U.S.

Job Responsibility

Directs and controls the activities of the Front Desk team
Acts as the manager on duty in the hotel when senior managers are not available
Will manage shifts at the Front Desk
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Manages the team at the Front Desk
Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you elevate your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
Eligibility to Annual Incentive Program
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Employee Meals

Fulltime

Front Desk Manager

Reporting to the Assistant Director of Rooms, this role is responsible for the F...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Impeccable communication skills
Understanding of luxury components, with a sharp attention to detail and high focus on service
Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
Tertiary Qualifications in hotel and business management highly regarded

Job Responsibility

Set strategic and operational direction in collaboration with the leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Front Office team members
Ensure effective selection, training, development, and evaluation of all team members
Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees within Rooms Division
Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Desk Manager

JOB SUMMARY Assists the Front Office Manager in administering front office func...

Location

India , Ranthambore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity

Fulltime

Front Desk Manager

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize...

Location

United States , Santa Monica

Salary:

75000.00 - 80000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to observe and detect signs of emergency situations

Job Responsibility

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
Comply with attendance rules and be available to work on a regular basis

Fulltime

Front Desk Manager

Location

United States , San Juan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals

Fulltime

Front Desk Manager

Our client, a professional services firm located in Manhattan is looking for a T...

Location

New York

Salary:

25.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

2+ years of front desk, reception, or office support experience
Strong Outlook skills (email and calendaring)
Comfortable in a fast-changing office environment
Professional, personable, and detail-oriented

Job Responsibility

Serve as front desk coverage and primary point of contact
Greet visitors and offer refreshments
Answer main line calls, direct calls, and take messages
Reserve conference rooms and manage the conference calendar
Enter visitors into building security
Handle packages, mail, and office supply deliveries
Order office supplies, put away items, and take inventory
Scan documents
Assist with lunch ordering, setup, and cleanup on Tuesdays and Thursdays
Occasionally assist with taking payments

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Front Desk Manager

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