Front Desk Manager Job at Four Seasons (Miami Beach)

Front Desk Manager

Four Seasons

Location:
United States of America , Miami Beach

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

Directs and controls the activities of the Front Desk team
Acts as the manager on duty in the hotel when senior managers are not available
Manages shifts at the Front Desk
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Manages the staff at the Front Desk
Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interaction with guest will be in person and by phone
Coordinates arrivals, departures and billing requirements
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

Requirements:

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Degree or diploma in Hospitality Management or related field preferred
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: