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Front Desk Manager

Spain, Sitges Employment contract · Job Posted January 16, 2026
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Job Description

Do you have experience in hospitality and are you looking for a new job opportunity? Would you like to work in a newly opened hotel and develop your professional career with Marriott? If so, we are looking for you! At Sabàtic Sitges Hotel, we believe in people and their talent. That’s why we want to help you grow and find your place in the professional world, contributing knowledge and experience mutually. We are looking for motivated, dynamic people, eager to learn and take on challenges that foster their professional development. Sabàtic Sitges Autograph Collection is where Saturdays come to life. Art, wellness, gastronomy, music, and cinema—each in its own way—are the attitudes that define both Sitges and Sabàtic. A newly built hotel featuring 90 fully equipped suites, all with a separate and comfortable living area. Sabàtic Sitges Hotel has a bar and restaurant called Pasatempo, offering Mediterranean cuisine always sourced from local producers, using seasonal ingredients of the highest quality. The experience is complemented by its magnificent bar, which offers a menu of exclusive cocktails and a beautiful terrace with sea views. Live music events and DJ sessions by local artists will be offered. Sabàtic Sitges provides a full range of experiences— the perfect place to disconnect and enjoy.

Job Responsibility

  • Team management- Supervision, coordination, and training of the front office and guest experience team
  • Organization of shifts, vacations, and working time control
  • Promotion of teamwork and compliance with service standards
  • Guest service- Ensure personalized and professional service
  • Resolution of complaints and incidents, and supervision of VIP services
  • Ensure compliance with Marriott quality standards and Brand Standards
  • Operations and reservations- Supervision of daily front office operations
  • Management of reservations, room availability, and overbooking
  • Control of cancellation policies, no-shows, and upgrades
  • Administrative control- Supervision of billing, cash closures, and rate application
  • Review of operational reports, occupancy, and ADR
  • Coordination with the finance department
  • Coordination and quality- Daily communication with other departments
  • Participation in operational meetings
  • Proposal of improvements to optimize processes and guest experience
  • Compliance with internal, legal, and data protection regulations

Requirements

  • Proven experience in hospitality as a Front Office Manager or similar role, minimum 2 years
  • Previous experience in hotels is essential
  • experience within the Marriott chain is a plus
  • Knowledge and use of hotel PMS (OPERA / MARSHA) and company-specific tools
  • Leadership skills, decision-making ability, and team management
  • Schedule availability and flexibility (shifts, weekends, and holidays)
  • High level of communication, service orientation, and conflict resolution skills
  • Languages: Spanish and English at a high level. Other languages are a plus

Nice to have

  • Experience within the Marriott chain
  • Other languages

What we offer

  • Discounts on hotel rooms, food, and beverages
  • Learning and development opportunities
  • Recognition programs
  • Wellness programs
  • Team spirit
  • Stable, permanent contract with the company
  • Real opportunities for internal promotion

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