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The Woodhouse Day Spa - Buffalo Logo The Woodhouse Day Spa - Buffalo · Hospitality and Tourism

Front Desk Luxury Spa Concierge

United States, Nashville 17.00 USD / Hour · Job Posted February 20, 2026
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Job Description

Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN. Voted Best of Nashville 2020-2024 by Nashville Scene Awarded America's Favorite Day Spa by American Spa Magazine #1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500. Ready to make a difference and be an important part of our Team? Front Desk/Customer Service/Guest Relations At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

Job Responsibility

  • Open or close the spa depending on your shift schedule
  • Check-in each guest for their service and assist at check-out after their service has concluded
  • Answer our multi-line phone system -Schedule services for guests using our MEEVO software system
  • Retail products and Series
  • Confirm appointments and help prepare therapists for service day
  • Pre-book our guests at check-out for future services
  • Provide amenities to guests when needed
  • Provide 5 Star Customer Service
  • Ensure and maintain spa cleanliness and presentation at all times
  • Ensure Sanitation Standards are met and exceeded in Spa

Requirements

  • 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
  • Experience using a scheduling spa software is preferred
  • Ability to work weekends - 1 Weekend day shift required of all Employees
  • Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
  • Possess strong professional communication and excellent customer service skills
  • Must be able to multi-task in a fast paced environment
  • Must have the ability to stand for long lengths of time
  • Positive attitude is required
  • High school or equivalent
  • Hospitality: 1 year preferred, not required

Nice to have

  • 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
  • Experience using a scheduling spa software is preferred
  • Hospitality: 1 year preferred, not required

What we offer

  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • Opportunity for advancement
  • Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
  • 401K with 100% on first 4% Employer Match - ALL Employees
  • Paid Vacation - ALL Employees
  • Free Parking
  • A fast-paced, team-oriented environment
  • Continuous customer service and retail product training
  • Opportunities to grow in our Company and the spa industry
  • Generous discounts and opportunities to enjoy services and products
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Recognition Program
  • Team Building
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