Front Desk Lead, Marriott Bonvoy

Front Desk Lead

Marriott Bonvoy

Location:
United States, Birmingham

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assist guests with reservations, payments, and check-ins, ensuring satisfaction. Train and mentor staff while following company policies and fostering a positive environment at The Westin Birmingham.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports and check reports for accuracy
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books
Count bank at beginning and end of shift
Balance and drop receipts according to specifications
Assist management in training, motivating, and coaching employees
Serve as a role model
Report accidents, injuries, and unsafe work conditions
Complete safety training
Ensure uniform and personal appearance meet company standards
Maintain confidentiality of proprietary information
Communicate clearly and professionally
Develop positive working relationships
Adhere to quality expectations
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year related work experience

Nice to have:

Passion for well-being
Positive and adventurous mindset

What we offer:

Access to various equal opportunity programs
Inclusive work environment
Opportunities for growth and development

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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