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As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers’ expectations and inspires them to come back often. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets. If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry
Job Responsibility:
Arrive early to open & leave late to close the spa
Experience with point-of-sale software
Ensuring the spa is in perfect condition, clean and organized for our guests
Help drive retail sales and prebook appointment schedules
Operating the alarm system, including setting and disarming
Attending to guests’ requests
Communication with leadership on spa and teams needs
Overseeing the cleaning and delivery staff
Identify problems with working conditions and share with leadership team
Assume management responsibilities in the absence of the Spa Director or Assistant Managers
Requirements:
Prefer 2+ years of sales or Hospitality experience
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Ability to work in a fast past environment
Attention to detail with a commitment to high standards
Complex computer skills
Must be available for early and late shifts as well as weekends
Professional demeanor and friendly nature
Good written and verbal skills
Reliable transportation to the store
Ability to sell product and re-book guests for future appointments
What we offer:
Competitive Compensation with Monthly Bonus Incentive