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Front Desk Intern

Italy, Firenze · Job Posted June 14, 2026
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Job Description

Four Seasons Hotel Firenze is seeking a motivated Front Desk Intern to join the Team, starting from September 2026 for six months. This role will provide engaging, sincere, personalized guest assistance which has always been the key element of our legendary service. The Front Desk Intern will be a service ambassador for our hotel and deliver only the best exceptional guest experience, ensuring our guests have a smooth arrival and departure experience.

Job Responsibility

  • Assist in check-in procedures using guest name whenever possible following all Four Seasons standards and accommodating guests' needs whenever possible
  • Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner
  • Support in coordinating room status updates with the Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests
  • Customise in-house guests reservations and update guests profiles using company software
  • Assist with other Front Office tasks when needed

Requirements

  • Service passion about delivering true genuine guest experiences
  • Attention to detail, strong interpersonal skills and a team work approach
  • Reading, writing and oral proficiency in English and Italian

What we offer

  • Monthly compensation in accordance with national internship regulations
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Employee Meals

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