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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Front Desk Guest Experience

United States, Fort Lauderdale · Job Posted January 08, 2026
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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

  • Deliver a smooth check-in and check-out
  • Build and experience that is memorable and unique
  • Take initiative to deliver a wide range of services that guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Ensure transactions feel like part of the experience
  • Perform other reasonable job duties as requested

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards
  • Professional uniform, personal appearance, and communications
  • Physical ability to be on feet and moving around (stand, sit, or walk for an extended time)
  • Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer

  • Chance to be proud of the work you do and who you work with
  • Opportunity to learn and exemplify Gold Standards (Employee Promise, Credo, Service Values)
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