Front Desk Guest Experience Supervisor Job at Marriott Bonvoy (London)

Front Desk - Guest Experience Supervisor

Masterpiece by Design. Dynamic by Nature The St. Pancras London is distinctly i...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in customer service is preferred
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

Job Responsibility

Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Setting up accurate accounts for each guest according to their requirements
Entering Marriott Bonvoy information
Ensuring rates match market codes, documenting exceptions
Securing payment prior to issuing room key, verifying/adjusting billing
Compiling and reviewing daily reports/logs/contingency lists
Completing cashier and closing reports
Supplying guests with directions and property information
Accommodating guest requests, contacting appropriate staff if necessary
Following up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

Front Desk - Guest Experience Supervisor

As our Front Desk Supervisor at St. Pancras London, you are responsible for proc...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in customer service is preferred
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

Job Responsibility

Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Setting up accurate accounts for each guest according to their requirements
Entering Marriott Bonvoy information
Ensuring rates match market codes, document exceptions
Securing payment prior to issuing room key, verifying/adjusting billing
Compiling and reviewing daily reports/logs/contingency lists
Completing cashier and closing reports
Supplying guests with directions and property information
Accommodating guest requests, contacting appropriate staff if necessary
Following up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

New

Front Desk Associate - Guest Experience Expert

St. Pancras London is a five-star hotel that fuses Victorian elegance with conte...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
When in communication with the guest, must be proactive in every area, including offering additional services
Must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile, using the callers' name, taking and relaying messages, allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Bonvoy information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

New

Dual Branded Front Desk Supervisor

Location

United States , Ewa Beach

Salary:

24.00 USD / Hour

PM Hotel Group

Expiration Date

Until further notice

Requirements

High School diploma (or equivalent)
one to three years of related experience
ability to contribute to a collaborative and diverse team dynamic
quickly assessing situations and creating effective resolutions to problems
passion for customer service

Job Responsibility

Ensure effective collaboration and teamwork among front desk staff
staffing, scheduling, and expense management
communicate clearly and demonstrate a high level of professionalism
provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
step in to complete daily hotel front desk tasks
assist Guest Services Manager with monitoring performance and attendance
balance daily paperwork: cash drawer, deposits, reconciling credit cards and submitting batches

What we offer

excellent pay
hotel discounts
F&B discounts
opportunity to be part of an anything-but-standard growing hotel company

Fulltime

New

Front Desk Supervisor

A premier hotel and resort property in Carlsbad is seeking a Front Desk Supervis...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hotel front desk experience
Previous supervisory or lead experience within hospitality preferred
Experience with Opera PMS, Marriott, Hilton, Hyatt, or similar property management systems preferred
Strong customer service and leadership skills
Excellent communication and conflict-resolution abilities
Ability to work flexible schedules, including weekends and holidays
Passion for hospitality and creating memorable guest experiences

Job Responsibility

Supervise front desk staff and daily guest services operations
Assist with scheduling, training, and coaching team members
Monitor service standards and guest satisfaction metrics
Handle escalated guest concerns and service recovery situations
Ensure accurate room assignments and reservation management
Welcome VIP guests and assist with special requests
Oversee check-in and check-out procedures
Coordinate with housekeeping, maintenance, and management teams
Maintain a professional and guest-focused environment
Assist with occupancy, revenue, and operational reporting

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

New

Supervisor-Front Desk

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks

Fulltime

Front Desk Supervisor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Oklahoma City

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to observe and detect signs of emergency situations
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated

Job Responsibility

Overseeing the completion of the daily checklist at the Front Desk
Addressing and resolving guest concerns in a timely and professional manner
Ensuring clear and efficient communication between the Front Desk and other departments throughout the shift
Greeting guests immediately with a friendly and sincere welcome
Using a positive and clear speaking voice, listening to and understanding requests, responding with appropriate actions and providing accurate information such as outlet hours and local attractions
Promoting Crescent and brand specific marketing programs
Checking guests in and out, making appropriate selection of rooms based on guest needs
Coding electronic keys
Nonverbally confirm the room number and rate
Responding to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent-managed properties in North America for you & your family members
Discounts at Marriott properties globally
Paid time off

Dual Branded Front Desk Supervisor

You will be at the center of the hotel's universe - the front office. You will h...

Location

United States , Ewa Beach

Salary:

24.00 USD / Hour

PM Hotel Group

Expiration Date

Until further notice

Requirements

High School diploma (or equivalent) and one to three years of related experience
ability to contribute to a collaborative and diverse team dynamic
quickly assessing situations and creating effective resolutions to problems
passion for customer service

Job Responsibility

Ensure effective collaboration and teamwork among front desk staff
staffing, scheduling, and expense management
communicate clearly and demonstrate a high level of professionalism
provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
step in to complete daily hotel front desk tasks
assist Guest Services Manager with monitoring performance and attendance
balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

What we offer

Excellent pay
hotel discounts
F&B discounts

Fulltime

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Front Desk Guest Experience Supervisor

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