Front Desk - Guest Experience Supervisor Job at Marriott Bonvoy (London)

Front Desk - Guest Experience Supervisor

As our Front Desk Supervisor at St. Pancras London, you are responsible for proc...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in customer service is preferred
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

Job Responsibility

Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Setting up accurate accounts for each guest according to their requirements
Entering Marriott Bonvoy information
Ensuring rates match market codes, document exceptions
Securing payment prior to issuing room key, verifying/adjusting billing
Compiling and reviewing daily reports/logs/contingency lists
Completing cashier and closing reports
Supplying guests with directions and property information
Accommodating guest requests, contacting appropriate staff if necessary
Following up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

Front Desk Guest Experience Supervisor

As our Front Desk Supervisor at St. Pancras London, you are responsible for proc...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in customer service is preferred
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus

Job Responsibility

Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Bonvoy information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries

Fulltime

Guest Experience Supervisor - Front Desk

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where time...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Accommodation
Flight tickets
Transportation
Meals
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

Fulltime

Dual Branded Front Desk Supervisor

You will be at the center of the hotel's universe - the front office. You will h...

Location

United States , Ewa Beach

Salary:

24.00 USD / Hour

PM Hotel Group

Expiration Date

Until further notice

Requirements

High School diploma (or equivalent) and one to three years of related experience
ability to contribute to a collaborative and diverse team dynamic
quickly assessing situations and creating effective resolutions to problems
passion for customer service

Job Responsibility

Ensure effective collaboration and teamwork among front desk staff
staffing, scheduling, and expense management
communicate clearly and demonstrate a high level of professionalism
provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
step in to complete daily hotel front desk tasks
assist Guest Services Manager with monitoring performance and attendance
balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

What we offer

Excellent pay
hotel discounts
F&B discounts

Fulltime

Front Desk Supervisor

Calling all natural leaders with a passion for coastal charm and exceptional hos...

Location

United States , Cardiff-by-the-Sea

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years of supervisory experience in a hotel front office or similar guest service environment
Outstanding customer service skills
Familiarity with property management systems
Proven ability to lead, motivate, and develop a team
Strong organizational skills and ability to multitask in a busy environment
Flexibility to work various shifts, including nights, weekends, and holidays
High school diploma or equivalent

Job Responsibility

Overseeing daily front desk operations and ensuring efficient workflow
Mentoring, training, and scheduling front desk associates
Expertly handling guest requests, concerns, and special accommodations
Maintaining accurate guest records and financial transactions
Collaborating closely with housekeeping and concierge teams to ensure seamless service
Upholding the highest standards of hospitality and customer care

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

Front Desk Supervisor

As Front Desk Supervisor, you will be the heart of our guest experience, leading...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of front desk experience in a hospitality setting, with at least 1 year in a supervisory role
Excellent communication, interpersonal, and problem-solving skills
Proficiency with hotel management software (PMS) – [mention specific system if preferred, e.g., Opera, FOLS]
A strong commitment to guest satisfaction and a keen eye for detail
Ability to work a flexible schedule, including evenings, weekends, and holidays

Job Responsibility

Supervise and train front desk agents, ensuring high standards of service are consistently met
Handle guest check-ins, check-outs, and inquiries efficiently and courteously
Resolve guest issues and complaints with professionalism and a smile, turning challenges into opportunities
Manage room inventory, reservations, and billing procedures
Collaborate with other departments to ensure seamless guest experiences
Maintain a positive and productive work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking)
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience
Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking). Additional languages is an asset
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience. Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

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Front Desk - Guest Experience Supervisor

Job Description

Job Responsibility

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