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Front Desk Customer Service Representative

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Goldfish Swim School - Gilbride Management Group (GMG)

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Location:
United States , Aliso Viejo

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Contract Type:
Not provided

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Salary:

16.50 - 20.00 USD / Hour

Job Description:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Job Responsibility:

  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
  • Processes student registrations using effective sales/customer service techniques
  • Schedules and manages birthday/pool parties
  • Supervises private party staff
  • Resolves customer concerns/complaints using a professional approach
  • Assists members with purchases of merchandise and vending
  • Greets parents and students as they report to the front desk
  • Checks in students on the attendance tracking system
  • Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
  • Monitors Snack Shack area and provides guidance to Snack Shack staff
  • Checks voicemail and email correspondence and responds in a timely manner
  • Updates informational displays with accurate and timely promotions and literature
  • Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
  • Makes collection calls to resolve open account problems
  • Prepares twice daily student lesson schedules for use by instructors and management staff
  • May be required to be on the pool deck as a lifeguard or swim instructor (after proper training provided by Goldfish)
  • Enforces safety rules and regulations to prevent accidents
  • Administers first aid when necessary
  • Fulfills other duties and responsibilities as assigned by the Employer

Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED required
  • Some college preferred
  • Two years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
What we offer:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Paid training
  • Certifications and licenses: CPR, First Aid and AED certification can be provided during training if not currently certified

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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