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Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Job Responsibility:
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff
Checks voicemail and email correspondence and responds in a timely manner
Updates informational displays with accurate and timely promotions and literature
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager
Makes collection calls to resolve open account problems
Prepares twice daily student lesson schedules for use by instructors and management staff
May be required to be on the pool deck as a lifeguard or swim instructor (after proper training provided by Goldfish)
Enforces safety rules and regulations to prevent accidents
Administers first aid when necessary
Fulfills other duties and responsibilities as assigned by the Employer
Requirements:
Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED required
Some college preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
What we offer:
401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Certifications and licenses: CPR, First Aid and AED certification can be provided during training if not currently certified
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