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Front Desk Customer Service Representative

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Goldfish Swim School - Gilbride Management Group (GMG)

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Location:
United States , Grand Rapids

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Job Responsibility:

  • Addresses inquiries via phone, digital and in person and follows up timely
  • Checks in students on the attendance tracking system and prepares lesson schedules for team members
  • Resolves account matters and contacts guests for clarification purposes
  • Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
  • Updates informational displays with accurate and timely promotions and literature
  • Monitor Snack area and providing guidance to Snack Shack staff
  • Advances through cross-training in multiple roles and substitutes when necessary
  • Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
  • Enforces safety rules and regulations to prevent accidents
  • administers first aid when necessary

Requirements:

  • Ability to work with children
  • Problem solver and creative thinking skills to identify and resolve challenges
  • Excellent communication and organizational skills
  • Must pass background examinations prior to training
What we offer:
  • Paid on-the-job training
  • Flexible scheduling
  • Rewarding work environment
  • One-of-a-kind culture
  • Paid training, certifications and ongoing support
  • Convenient schedules to accommodate work-life balance
  • Welcoming environment for all
  • High fives, dance and have some serious fun while doing some serious work

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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