Front Desk / Customer Service Associate Job at Social Value Portal Ltd (East London)

Job Description

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Job Responsibility

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration
promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure
Supports events and activities within the Community
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases
Undertakes marketing activities such as attending open days and leafleting to promote the property
Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions
Assists with summer Community preparations, including move-in and move-out processes
Completes Health and Safety compliance activities in line with the Company’s policies and procedures
Participates where required in an on call roster to provide out of hours emergency support for the Community
Chase outstanding rent arrears following rent collection procedures in meeting property targets
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy
Look to maximise efficiency of utilities

Requirements

Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
A knowledge and understanding of UK Health and Safety requirements and legislation
Excellent customer service skills and significant experience in a customer facing service delivery role
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
Flexible approach to work and adaptable to thrive in a changing environment
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others

What we offer

competitive pension
healthcare
holiday allowance

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