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Robert Half is partnering with a reputable healthcare organization seeking a professional and service-oriented Front Desk Coordinator to serve as the first point of contact for patients, providers, and visitors. This role is ideal for an individual who thrives in a fast-paced clinical environment and is passionate about delivering an exceptional patient experience while ensuring smooth front office operations. The Front Desk Coordinator is responsible for managing daily front office functions, including patient intake, appointment scheduling, insurance verification, and administrative support. The ideal candidate is highly organized, detail-oriented, and comfortable handling confidential information in compliance with healthcare regulations.
Job Responsibility:
Greet and check in patients in a courteous, professional manner
Schedule, confirm, and reschedule appointments using electronic medical records (EMR) systems
Verify patient insurance eligibility and collect co-pays and outstanding balances
Maintain accurate patient records and ensure proper documentation
Answer and route incoming phone calls
respond to patient inquiries
Coordinate communication between patients, providers, and clinical staff
Manage incoming/outgoing correspondence, faxes, and medical documentation
Ensure HIPAA compliance and maintain strict confidentiality of patient information
Support additional administrative projects as needed
Requirements:
2+ years of front desk, medical reception, or healthcare administrative experience
Familiarity with EMR/EHR systems and medical terminology preferred
Experience with insurance verification and patient billing processes
Strong interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced healthcare setting