Front Desk Coordinator

• Assign care management members to designated team members based on program criteria, geographic distribution, and workload considerations
• Coordinate transitions between care managers and perform data reconciliation for members transferring programs
• Maintain statistical records and generate monthly reports for MyCare Ohio Managed Care Organizations
• Open new cases in Clinical Care Advance for incoming CareSource members
• manage related reporting requirements
• Provide comprehensive administrative support, including document preparation, mail merges, presentations, and newsletter creation
• Proofread and edit agency materials to uphold standards of accuracy and professionalism
• Schedule and confirm executive appointments, manage correspondence, and assemble meeting packets
• Organize agency luncheons, special events, and coordinate board mailing materials as needed
• Serve as a backup for divisional support roles and assist during high workload periods
• Contribute to process improvement initiatives and support broader organizational performance objectives

• At least 1 year of experience in reception or front desk duties, including managing switchboard systems with multiple lines
• Proficiency in Microsoft Word, Excel, and Outlook for handling various administrative tasks
• Strong customer service skills with the ability to handle inbound calls professionally
• Experience with mail merge and data entry processes
• Excellent organizational skills and attention to detail for managing schedules and databases
• Ability to multitask and adapt to changing priorities in a dynamic work environment
• Effective communication skills for interacting with staff, members, and stakeholders

Familiarity with non-profit operations or similar organizational environments

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training