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We are looking for a skilled and personable Front Desk Coordinator to join a busy healthcare office in Fountain Valley, California. This is a Contract to permanent position, providing an excellent opportunity for detail-oriented growth within a dynamic and fast-paced environment. The ideal candidate will be fluent in Vietnamese, have a solid background in customer service or the medical field, and be comfortable handling high patient volumes.
Job Responsibility:
Greet patients and visitors warmly, ensuring a positive first impression
Answer and manage incoming and outgoing calls using a multi-line phone system
Schedule appointments and maintain accurate records in the electronic system
Assist patients with check-in and check-out processes efficiently
Handle administrative tasks such as organizing files and data entry
Provide clear and detail-oriented communication with patients, staff, and external partners
Utilize basic medical terminology to support patient and staff needs
Collaborate with team members to ensure smooth office operations
Address patient inquiries and concerns with empathy and professionalism
Maintain a high level of organization in a busy office setting
Requirements:
Fluency in Vietnamese is required
Prior experience in a medical office or healthcare environment is preferred
Strong customer service and interpersonal skills
Ability to work effectively in a fast-paced, high-traffic office
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
Familiarity with basic medical terminology
High school diploma required
higher education is not necessary
Demonstrated reliability and ability to handle challenging situations with professionalism
What we offer:
medical, vision, dental, and life and disability insurance