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We are looking for a dedicated Front Desk Coordinator to join our team in Manhattan Beach, California. This contract position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and can provide exceptional customer service. The role involves managing guest inquiries, offering assistance, and ensuring a seamless experience for all visitors. This is a fully on-site role Tues-Sat 10am-6pm.
Job Responsibility:
Provide friendly and attentive service to guests at all times, ensuring their needs are met promptly
Guide visitors to retailers, dining options, accommodations, and local attractions with efficiency and accuracy
Match guest needs with appropriate services, creating personalized recommendations
Take a results-oriented approach to supporting property programs and initiatives
Keep the Guest Services Desk organized and stocked with updated maps, brochures, and event materials
Build strong relationships with local retailers and businesses to enhance guest experiences
Deliver exceptional concierge services, going above and beyond to assist guests
Handle multi-line phone systems efficiently, answering inbound calls and addressing inquiries
Respond to guest concerns and questions with a helpful and solution-oriented attitude
Requirements:
Previous experience in receptionist or front desk roles, with a focus on customer service
Strong skills in concierge services, including providing recommendations and assistance
Proficiency in managing multi-line phone systems and handling high call volumes
Ability to communicate effectively and professionally with guests and team members
Familiarity with local attractions and businesses in Manhattan Beach, California
Exceptional organizational skills to maintain a well-stocked and functional guest services area
Adept at networking and building relationships with local retailers and service providers
Willingness to work in a contract position with a flexible schedule